Proactive

"The supplier replied" isn’t "the linen arrived."

For Will, the work ends when the result happens. The supplier’s reply is one step. Shipping is another. Ana Paula’s order is only resolved when it’s delivered to her door.

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Task for #1842 · fictional example

Têxtil Norte repliedStep · today’s email, 08:41
The linen shippedStep · expected Friday
The linen is in stockStep · shows up in Bling
The order went outStep · Melhor Envio label, Correios tracking
The order was delivered to Ana Paula R.Result · this is where the task ends

What changes in your day

The result defines the finish

Every task says what counts as done: the linen in stock, the order delivered.

A step isn’t a result

Replies, payments and shipments show up as steps, not as the finish.

What’s missing stays open

If half the linen arrived, the other half stays in the task, along with the orders that depend on it.

Checks before saying done

Will goes back to the source, like stock in Bling or Correios tracking, and checks the result before closing the task.

How it works

Every task starts with the result that counts as done.
Will tracks the steps and keeps what’s missing open.
Before closing, it rereads the source and checks the result.

How it connects

Will is one thing. This part leads you to these others.

Sources and receipts

How it ended is recorded on the receipt.

/en/product/sources-and-receipts

Follow-up

Until then, Will follows up on every step.

/en/product/follow-up

Tasks

The task only closes once the result has happened.

/en/product/tasks

Who uses it

The teams, companies and tasks this part of Will works on.

Teams

Frequently asked questions

What’s the difference between a step and the result?

The supplier replying is a step. The linen arriving in stock is what the order needs. Will tracks both and doesn’t mix them up.

Does Will mark things done on its own?

Yes, after rereading the source and seeing the result: the order delivered in Correios tracking, the linen in stock in Bling.

What if only part of the order arrives?

The missing part stays open, linked to the orders that depend on it.

Why does this matter?

Because "the supplier replied" tends to turn into "it’s solved" in everyone’s head. Will keeps track of the difference.

Everything Will does

This is one part. See the others.

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