Rules in plain language
"Any order more than three days late gets free shipping on the next purchase." No formulas, no code.
Knowledge
The way your company works, written down once.
Which carrier to use, what never goes to a customer, when to offer free shipping. You tell Will once, it follows the rule, and every rule stays visible for you to read and edit.
Lume Casa’s rules (fictional)
- CustomersMargin and cost never go in a reply
- SuppliersLate delivery: Will asks for the new date in writing and tells Caio
- ShippingUp to 1 kg, Correios. Above that, the best Melhor Envio quote
- DelaysMore than three days: a free-shipping coupon on Nuvemshop for the next purchase
What changes in your day
Memory you can see
What Will remembers about your company sits in a list you can read and correct.
Every rule with its origin
Who created it, when and in which conversation.
What’s personal stays personal
What you asked for just for yourself doesn’t become a company rule.
How it works
- State the rule in the chat, in your own words.
- Will repeats back how it understood it and saves it to the company memory.
- When the rule changes, edit it or ask Will to change it.
How it connects
Will is one thing. This part leads you to these others.
Frequently asked questions
What kinds of rules can I teach it?
Any everyday arrangement: which carrier to use, when to offer free shipping, who handles each customer, what never goes outside the company.
Who can change a rule?
Whoever the company chooses. Every change is recorded.
Does Will learn on its own?
It learns by reading your company’s systems and asks when context is missing. What it learns shows up in the memory list, with the source, for you to read and correct.
See also
Everything Will does
This is one part. See the others.
Conversation
Knowledge
- Company brain
- Search
- Sources and receipts
- Memory and rules
Start with what you chase by hand.
Plans tailored to your company. Tell us what takes up most of your team’s day, and Will starts there.