Customers answered
Order status, exchanges, delivery times and product questions, answered on WhatsApp with what’s in the ERP and the store.
Work tools
Will chats on WhatsApp and follows through on what was agreed.
Will answers customers, talks to suppliers, understands voice notes and keeps up with the company’s WhatsApp groups. It ties every conversation to the order in the ERP, the store and ClickUp, so what’s agreed on WhatsApp becomes finished work.
CCaiopurchasing
Hey Will, what did Têxtil Norte say in today’s voice notes?
Willdone
- WhatsAppListened to the 3 voice notes from Têxtil Norte
- WhatsAppAsked for the new date in writing, in the same chat
BlingUpdated the purchase order with the new date
ClickUpLet Marina know on the #1842 card
Done.The linen ships Friday, not Wednesday. #1842 has the new date. If Friday changes, I’ll tell the customer too.
Example · fictional company and data
What Will does in WhatsApp
Voice notes on the record
Will listens to voice notes from customers and suppliers and records what was said on the right order.
Suppliers followed up
It chases deadlines, asks for written confirmation and updates the purchase order with the answer.
Groups without the noise
In team groups, Will answers when called on and turns what was agreed into a task with an owner.
You’re in control
- You choose the numbers and groups where Will chats.
- You decide which topics Will hands straight to someone on the team.
How to connect
- You connect the company’s WhatsApp number in a few clicks.
- Will reads the conversations you choose and learns who’s a customer, a supplier or a colleague.
- From then on, just ask, right in WhatsApp: "Hey Will, did the supplier reply?"
More in Work tools
If it has a login, Will uses it too. See all systems.
The teams that use it most
Frequently asked questions
Does Will answer customers on WhatsApp?
Yes, with what’s in the order, the store and the ERP, and it brings in someone from the team when the conversation calls for it. See "Where’s my order?".
Can I talk to Will on WhatsApp?
Yes. Send a text or a voice note, as you would to someone on the team, and Will answers and gets it done. See Chat with Will.
Does Will understand voice notes?
Yes. It listens, records what was said and links it to the right order or task.
Is it safe?
Yes. Conversations are encrypted and handled in line with the LGPD (Brazil’s data protection law), and each person sees only what they’re allowed to see. Every action gets a receipt. See Security and LGPD.
Start with what you chase by hand.
Plans tailored to your company. Tell us what takes up most of your team’s day, and Will starts there.