Late orders: the reason behind each one, and Will chasing them down.
Will cross-checks orders, stock, purchasing and email and finds out what’s stuck, since when and what’s missing. Then it chases: it nudges the supplier, generates the missing label, tells the customer the new date and updates the order in the ERP.
MMarinaoperations
Hey Will, get this week’s late orders moving.
BlingFound 7 orders stuck for more than 2 days
GmailChased Têxtil Norte for the linen 4 of them need
Melhor EnvioGenerated the labels holding up another 3
WhatsAppTold all 7 customers the new date
Example · fictional company and data
Before and after Will
Without Will
- You open the ERP, your email and ClickUp to find out why an order stalled.
- You hear about the delay when the customer complains, not before.
- Everyone knows a piece of the story, and nobody knows the whole thing.
With Will
- Will reads the open orders. Straight from the ERP and the store: what sold, what’s in stock and what’s stuck.
- Cross-checks purchasing and email. Finds what’s holding up each order: a supplier, a label, a payment.
- Chases every delay. Nudges the supplier, generates the missing label and tells the customer the new date, by email or on WhatsApp.
- Tells you what it did. Each order that gets moving drops off the list, and every action gets a receipt: what Will did, where and when.
A day with Will
Example: Lume Casa (fictional), a home-goods online store with 38 people.
Why is #1842 stuck?
It’s waiting on linen from Têxtil Norte. The purchase went out on the 12th, and the supplier promised Friday in yesterday’s email. The rest of the order is already picked.
Anything else stuck for the same reason?
#1851. I’ve already assigned both to Caio in ClickUp, with Têxtil’s email as the source, and told both customers the new date.
Example · fictional company and data
Frequently asked questions
Where does Will get the reason for a delay?
From the company’s systems: orders and stock in the ERP, supplier conversations in email and WhatsApp, tracking from the carrier and tasks in ClickUp. Every reason comes with its source.
Does it tell the customer about the delay?
Yes, with the new date and in the company’s voice, by email or on WhatsApp. You decide what Will does on its own and what it brings to you.
Does it work with my ERP?
Yes. Will works with Bling, Omie, Tiny, TOTVS, SAP and other ERPs, with your store, the marketplaces and the carriers. And if a system has a login, Will uses it too.
Start with what you chase by hand.
Plans tailored to your company. Tell us what takes up most of your team’s day, and Will starts there.