Orders unblocked
Will follows every order in VTEX, finds out what’s holding up invoicing and sorts it out with the ERP and the distribution center.
Store and website
Will works in VTEX and unblocks every order through to invoicing.
Will follows orders, invoicing, catalog, prices and promotions in VTEX. It connects your store to the ERP, your distribution centers, your carriers and customer service, so no order sits stuck without someone knowing why.
PPriscilae-commerce
Hey Will, why are orders stuck before invoicing?
Willdone
- VTEXFound 14 orders stuck before invoicing
TOTVSSaw that 11 already had invoices issued in the ERP- VTEXSent the 11 invoices and marked the orders invoiced
- TOTVSSaw the other 3 are waiting on stock from the DC
Done.11 orders invoiced and released for shipping. The other 3 ship tomorrow; I’ll let you know.
Example · fictional company and data
What Will does in VTEX
Catalog and prices
SKUs, prices and price tables kept current, with stock from each distribution center.
Promotions and campaigns
It sets up promotions and coupons, checks margin and stock beforehand and tracks the results.
Customer service with the order in hand
Exchanges, delays and cancellations answered with what’s in the order, the invoice and the tracking.
You’re in control
- Promotions go live only within the margin you set.
- Cancellations and refunds happen only with your approval.
How to connect
- You connect VTEX with a store user, with the access profile you choose.
- Will reads orders, catalog, prices and stock, and learns each order’s path to delivery.
- From then on, just ask: "Hey Will, which promotions end this week?"
More in Store and website
If it has a login, Will uses it too. See all systems.
The teams that use it most
Frequently asked questions
Do I need to switch platforms?
No. Will works in the VTEX store your company already runs, with the same sellers, distribution centers and integrations. Keep every system you have. Will uses them all.
What does Will do in VTEX?
It follows orders through to invoicing, updates catalog and prices, sets up promotions and answers customers. See Will on the operations team.
Does Will work with the store’s ERP?
Yes. It connects VTEX to TOTVS, Bling or another ERP, and tracks the invoice and stock for every order. See ERPs.
Is it safe?
Yes. Access is encrypted, customer data is handled in line with the LGPD (Brazil’s data protection law) and Will uses only the access profile you give it. Every action gets a receipt. See Security and LGPD.
Start with what you chase by hand.
Plans tailored to your company. Tell us what takes up most of your team’s day, and Will starts there.