"Where’s my order?" answered
Will pulls the order, invoice and tracking from Bling, Nuvemshop and Melhor Envio and answers the customer by email, on WhatsApp or in the marketplace chat.
Will
Right now, you’re the one answering "Where’s my order?"
Will works in your store’s Bling, Nuvemshop, Mercado Livre and Melhor Envio. It brings orders, stock and shipping together, answers every customer on the channel they asked on, and warns them about a delay before a complaint comes in.
BBiacustomer service
Hey Will, answer everyone who’s asked about their order since yesterday.
Willdone
Mercado LivreAnswered 9 questions with the shipment tracking
NuvemshopFound 6 web store orders with the same question
Melhor EnvioPulled tracking for those 6 web store orders
WhatsAppSent each customer the delivery date and tracking link
Done.15 customers answered: 13 on time, 2 with a delivery issue. Opened claims for both; I’ll tell you once they’re resolved.
Example · Lume Casa (fictional), a 38-person home-goods e-commerce business on Bling, Nuvemshop and three marketplaces.
Today, without Will
Every back-and-forth becomes Will’s work.
This is the back-and-forth of an ordinary day. Will takes all of it on and tells you when it’s done.
Your day so far5back-and-forths
- Opened Bling to see which orders hadn’t shipped
- Answered Ana Paula’s "Where’s my order?"
- Asked Caio if Têxtil Norte had confirmed the linen
- Found out the campaign was advertising an out-of-stock product
- Updated ClickUp with everything that ran late
Leave it with me. I’ll answer every customer with the delivery date and tracking.
What Will takes off your plate
Delays flagged before anyone complains
Will cross-checks orders, purchase orders and supplier emails, sees which orders are going to be late and gives each customer the new date before they ask.
Accurate stock on every channel
When a product runs low, Will adjusts the listings on Mercado Livre, Amazon and Shopee and the delivery time on the site, so the store doesn’t sell what it doesn’t have.
Marketplace questions
Size, color, delivery time and exchanges: Will answers buyers’ questions on Mercado Livre and Shopee with what’s in Bling, before the sale goes cold.
A stuck order becomes a plan
Every stalled order becomes a ClickUp task with an owner and next steps, and Will follows it until it ships.
Quick guide
How to use AI in e-commerce: 5 practical uses
In e-commerce, AI helps you write product descriptions, read reviews and reply to customers faster, always with real order and inventory data. Here are five things Will does in the online store, the marketplaces and the ERP, for stores of any size.
- Product descriptions that answer questionsUsing each product’s dimensions, materials and care instructions, Will writes a description that answers what customers ask before they buy, and updates the listing in your store, whether it’s Nuvemshop, Shopify or VTEX, and on Mercado Livre.
- Reviews read by themeWill groups each product’s reviews into praise, complaints and questions. If a complaint keeps coming up, like a color that doesn’t match the photo, it lets whoever handles the photo and the description know.
- Exchanges and returns by reasonWill sorts the month’s exchange requests by reason: size, defect, change of mind, delay. The reason that keeps repeating points to the description, the supplier or the packaging.
- Promotions planned around inventoryBefore a date like Black Friday, Will checks the list of deals against inventory in the ERP, such as Bling or Tiny, and flags what could sell out mid-campaign, along with the purchase that needs to go out now.
- The same price and stock on every channelWill checks that price and stock match across your store, Mercado Livre, Amazon and Shopee, and fixes any listing that fell behind. Selling what you don’t have creates the hardest complaint to resolve.
When a customer asks about their order, Will pulls together the store, the ERP and the tracking and replies with the right date: see how that works day to day.
Work with Will
Will inside the system you use
Will works on the screen you already use, does the work and records every step.
Your ERPOrdersStockPurchasingFinance
| Order | Customer | Status | Due |
|---|---|---|---|
| #1840 | Casa Aurora | Delivered | Oct 2 |
| #1842 | Ana Paula R. | Waiting on supplier | Oct 10 |
| #1845 | Loja Bem-te-vi | Picking | Oct 8 |
| #1846 | Empório Sul | Invoiced | Oct 9 |
| #1848 | Ateliê Norte | Picking | Oct 12 |
| #1851 | Marcos T. | Waiting on supplier | Oct 11 |
| #1853 | Casa Aurora | Awaiting payment | Oct 15 |
7 of 128 open orders‹ 1 2 3 … ›
Order #1842
CustomerAna Paula R.
ItemsLinen sheet set
SupplierTêxtil Norte
DueOct 10Oct 14YouWill
History
08:41Email from Têxtil Norte: the linen ships Friday
09:10Helena asked Will for the change
09:12Will opened the order
You work in the system, and Will stays beside you with the context.Will does it in the system and records every step. Browser inside Will
The features behind it
The parts of Will that do this work. Each one has its own page.
A day with Will
Example: Lume Casa (fictional), a 38-person home-goods e-commerce business on Bling, Nuvemshop and three marketplaces.
Today
H
Helenaowner
Is any order going to be late this week?
Will
Two: #1842 and #1851 are waiting on the linen from Têxtil Norte, promised for Friday. Ana Paula, on #1842, has already asked twice.
H
Helenaowner
Can you let Ana Paula know the new date?
Will
Just told her on WhatsApp: delivery on Wednesday. I did the same for the customer on #1851 and updated the delivery date on both orders in Nuvemshop.
Example · fictional company and data
In the systems you already use
- Bling
- Nuvemshop
- Mercado Livre
- Melhor Envio
- WhatsApp
Open Finance
Use another system? If it has a login, Will uses it too. See all systems.
The teams that use it most
Frequently asked questions
Does it work with my ERP and my store?
Yes. Will works with Bling, Tiny, Omie and other ERPs, with stores like Nuvemshop, Shopify, VTEX and Tray, with Mercado Livre, Amazon, Shopee and Magalu, and with banks through Open Finance (regulated by Brazil’s Central Bank). And if the system has a login, Will uses it too.
Does Will answer customers?
Yes, by email, on WhatsApp and in the marketplace chats, always with the delivery date and the source of every detail. When a piece of data is missing, it says what it couldn’t find instead of making something up.
Does it change orders or stock on its own?
It changes what you let it change. You decide what Will does on its own and what it brings to you. Payments, refunds and anything you mark as sensitive always go through you, and everything gets a receipt.
Does it work if we only sell on marketplaces?
Yes. Will works on Mercado Livre, Amazon, Shopee and Magalu alongside your ERP, even without a store of your own.
Start with what you chase by hand.
Plans tailored to your company. Tell us what takes up most of your team’s day, and Will starts there.